United Way, Entergy to provide utility bill assistance


*Updated 8/17/2022 @ 11:56 am

United Way of Southeast Louisiana (UWSELA) is partnering with Entergy Louisiana and Entergy New Orleans to provide utility bill assistance to qualifying Entergy electric residential customers in Jefferson, Orleans, St. Bernard, St. Tammany, Plaquemines, Tangipahoa and Washington parishes.

Starting Wednesday, Aug. 17, at 9 a.m., qualifying residential customers will be able to apply online at UnitedWaySELA.org/EntergyCredit for a one-time, $150 credit on their Entergy electric bill on a first come, first serve basis. 

“We’re proud to partner with United Ways throughout Louisiana on this first-of-its-kind program for our customers,” said Phillip May, Entergy Louisiana President and CEO. “We understand the difficulties people are facing and we pride ourselves on being a partner in the communities we serve. Together, we have weathered many storms and our communities deserve the best response we can give them.”

Entergy customers who qualify for the $150 bill credit will receive information via text, email and phone calls. If customers suspect a scam, they should call Entergy at 1-800-ENTERGY or visit entergy.com/scams for more information.

To qualify for the one-time credit, Entergy Louisiana and Entergy New Orleans residential customers must have a total household income of up to 250% of the federal poverty level. Eligibility requirements by household size and income:

Household Size 250% FPIG
Annual Income


2 $45,775
3 $57,575
4 $69,375
5 $81,175
6 $92,975


The following documentation will be required to apply for the one-time credit:

  • Photo ID (driver’s license or state-issued ID, passport)
  • One of the following income options for each income earner age 18 or older:
    • First page of 2021 tax return(s)
    • 2021 W2(s)
    • Last paystub(s)
    • Social Security Administration 1099 or 1042S form(s)

Applications can be completed online via computer or smartphone. Find your local library for computer access assistance.

In addition, customers in Orleans Parish can visit the following Entergy Customer Care Centers during business hours for assistance with the application process:

  • 3400 Canal Street
  • 4021 Behrman Hwy. in Algiers

For additional details regarding bill assistance or the one-time credit, Entergy Louisiana customers are encouraged to reach out to Entergy at 1-800-ENTERGY or visit entergy-louisiana.com/bill-help/

About Entergy Louisiana
Entergy Louisiana, LLC provides electric service to more than one million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana.

About United Way of Southeast Louisiana
For nearly 100 years, United Way of Southeast Louisiana (UWSELA) has been a leader and trusted partner in improving lives and making a lasting difference. We fight to eradicate poverty by preparing people for quality jobs, growing incomes, and affording better health and education opportunities throughout Jefferson, Orleans, Plaquemines, St. Bernard, St. Tammany, Tangipahoa, and Washington parishes. We have a bold vision of equitable communities where all individuals are healthy, educated, and financially stable – and we have a plan. United Way of Southeast Louisiana’s Blueprint for Prosperity guides all strategic investments in programs, initiatives, collaborations, volunteerism, and advocacy aimed at tackling poverty. For more information, please visit UnitedWaySELA.org. Find us on social: @UnitedWaySELA.