United Way VITA services are offered Tuesday, Wednesday, and Thursday from 9:30 am - 1:30 pm
at our offices in Orleans and St. Tammany.

Please contact for more information, dial 211, or call 504.822-5540.


VITA Offers Free Tax Help

Did you earn less than $57,000 last year? Our VITA program offers free tax help to individuals, families, persons with disabilities, the elderly and limited English speaking taxpayers who need assistance in preparing their own tax returns. IRS-certified volunteers provide free basic income tax return preparation with electronic filing to qualified individuals. Please contact your local VITA office for more information. 

Earned more than $57,000? You may qualify to file your taxes online.


Know Before You Go

CALL AHEAD.  SITES MAY BE CLOSED.  UWSELA sites in Orleans and St. Tammany are still open.

This tax season we will still assist our customers in preparing their tax returns electronically using a Virtual Drop-off process instead of face-to-face contact. IRS certified volunteers still provide free basic income tax preparation with electronic filing and direct deposit of refunds to qualified individuals.

🠢 Instructions for Drop-off

🠢 Intake Form

Drop-Off Site: taxpayers leave their personal identifiable information (social security numbers, Form W-2, and other documents) at the site. They will come back to the same site for the quality review and/or signing the completed tax return. 

Combination Site: site prepares returns for other permanent or temporary sites as well as assisting walk-in and/or appointment only taxpayers within their location. 

Virtual Site: includes non-face-to-face interactions with the taxpayer. This includes sending required documents (social security numbers, Form W-2, and other documents) through a secured file-sharing system to a designated volunteer for review. 

Intake Site: taxpayers leave their personal identifiable information (social security numbers, Form W-2, and other documents) at the site in order to prepare and/or review the tax return at another location. In this process, the taxpayer’s tax return information may be sent to another location for one or more of the following reasons; interviewing the taxpayer, preparing the tax return, or performing a quality review. The taxpayer may come back to the intake site for the quality review or to review and sign the completed tax return.

🠢 Click here to download the full VITA brochure 


People in great need often file early - and at great expense - through commercial tax preparation services that charge large fees. We want to spread the word that FREE tax help is available. By filing returns at local VITA sites people receive 100% of their refund. IRS-trained volunteers can help you find special tax credits.

IRS-certified volunteers who provide tax counseling are often retired individuals associated with non-profit organizations that receive grants from the IRS. Taxpayers who come to free tax preparation sites can find out about programs that will help them leverage their refunds toward the financial success of their families. These asset-building programs provide financial education, homebuyer's education, down payment assistance and low-interest car loans.

If you qualify for free tax help, you may also qualify for the Earned Income Tax Credit.

Qualify for Free Tax Help?

You May Qualify for the Earned Income Tax Credit.

EITC, the Earned Income Tax Credit, sometimes called EIC or Earned Income Credit is a refundable tax credit. EITC can reduce the federal tax to zero and any unused credit is refunded.

EITC provides a boost to workers, their families and the communities where they live. It helps with food, gas, clothing, saving for a rainy day and more.

To qualify, workers must have taxable income from working for someone or from running a business or farm. Four out of five eligible workers already benefit from the EITC. Yet some people who qualify don't know it exists, or how to claim it.

MyFreeTaxes.Com - File for FREE online

United Way has partnered with H&R Block to offer their premium online tax prep service, for free, to households of any income level who are filing simple returns (no schedule C, D, or E). Click here to get started.

Why use
  • Households of any income level can file their simple returns for free
  • It’s H&R Block’s Premium tax prep product, 100% accuracy guaranteed
  • Free federal and state filing (up to 3 states) are included
  • More forms are included than with any other free product
  • You can file easily either on desktop or mobile
  • Life is short, and you shouldn’t have to pay to file your taxes